Legal

Terms and Conditions 

 

Definitions 

In these terms: 

‘Goods’ means the blinds, curtains or shutters supplied by us, which are the subject of your Order. ‘Order’ means an order made by you for the supply of Goods. ‘Order Form’ means our on-line ordering process, in particular the final page in this process where you can check your Order before clicking ‘Confirm Order’. ‘Price’ means the price of the Goods, plus any delivery charges. ‘Sales Literature’ means all brochures, drawings, descriptive matter, specifications, and websites used by us to advertise and promote the Goods. ‘You’ means the person ordering the Goods from us. 

Ordering 

Once you complete your order via the website, your order will be sent to our customer service team who will contact you regarding a completion date. 

Once we notify you by email that we have accepted your Order a binding contract for the supply of Goods exists between us (a ‘Contract’). If we fail to confirm acceptance of your Order in an email for any reason, our acceptance will be deemed to have occurred when we dispatch the Goods to you. 

Our respective cancellation rights are outlined in points 4 and 5 below. 

Price and payments 

The Price will be the price shown on the website and will include all taxes in the checkout page. 

In addition to the Price, a delivery charge may be payable in respect of all deliveries to locations within Australia other than orders for sample swatches.  

If there is any change in the delivery charge payable we will notify you before your order is accepted by us and ask you to confirm that you wish to proceed with your order. 

A 50% deposit is payable at the time you place your order and we will debit the price plus any delivery charges from your credit or debit card when you supply us with your details during the order process. 

If there is any omission or error on our website, including online pricing, quotation, order acknowledgement, sales literature, invoice, or other documents issued by us to you we will contact you directly with the next steps to correct the issue. 

Cancellation by you 

Because we custom manufacture all our orders we are unable accept cancellations once your order has been confirmed.  

If you place an order and change your mind, please contact us immediately and we will do our best to stop the order being processed. In these circumstances we will advise you of any costs that have already been incurred in making your blinds. We will then refund your purchase price, less expenses incurred. 

Cancellation by us 

Everyday Blinds reserves the right to cancel you order if:  

• There is insufficient stock to deliver the goods ordered. 
• A pricing error or typing error has occurred due to system failure within our database or website. 
• They are required to be delivered outside of Australia. 
• One or more of the goods was listed at the incorrect price due to typographical error or an error in the pricing information made by us and/or received by us from our suppliers. 
• Notification from our supplier that a product has been discontinued 

 

If we do cancel your order, we will notify you via email and will credit your nominated account any sum deducted by us when your order was placed within 30 days. We will not be obliged to offer any additional compensation for disappointment suffered. 

Product description and measurement 

The product information and photographs contained in our Sales Literature are provided for illustrative purposes only and we cannot guarantee that they are accurate. We always recommend that you use our free sample service. 

Our fabrics and materials are produced in batches and whilst all care is taken to maintain consistency from batch to batch at times there can be small variations. All variations are within industry standards. We therefore cannot guarantee that samples will exactly match the final product made for you. Since custom Orders cannot be returned, you must be sure that you can accept these minor dye lot color variations which may occur compared to the samples shown. 

Whilst every effort is made by us to ensure that Goods sold and delivered to you match in every respect any sample or description we may have shown, given or sent to you, minor or immaterial variation or change in color or pattern between sample or description and the Goods delivered shall not entitle you to reject the Goods nor to claim any compensation for such variation or change. 

Delivering your goods 

We aim to deliver your Goods to the address you have provided on the Order Form for delivery within 21 days (about 3 weeks) of the final production date of your Order unless we confirm a later date with you. 

If we give you a specific date on which we expect to deliver the Goods, whilst we shall make every endeavor to meet that date it is an estimate only and is subject to change. 

Ownership of, and risk in, the Goods will pass to you once they have been delivered to you. If you return the Goods, ownership of and risk in the Goods returned will pass to us on receipt of the Goods by us. 

If more than one item is ordered, we may deliver the Goods in instalments and by different carriers. 

Please contact us direct if you wish the Goods to be delivered anywhere other than Australia. 

Defective goods 

The customer shall have a period of 7 days following the delivery of Goods in which to examine the Goods and to notify us of any damage, defects or parts missing from the order (e.g. Blinds, slats, brackets, or any other portion of the Order). This type of claim will be evident once the packaging is open and will not be a defect that evolves over time. No claim for marks, holes, scratches or defects on the fabric or product after that date will be accepted and will be considered due to misuse or general wear and tear. 

If your Goods are defective on delivery you are entitled to return them to us provided you have first contacted us through the telephone or email address set out in the Contact Us section of our website, giving us details of the defects, but only if we have agreed that the Goods should be returned to Us. 

If we are satisfied to remake a defective blind instead of collection, then we will contact you to confirm.  Once we have confirmed this step, it is your responsibility to dispose of the goods you have. Any remakes agreed by us will be on a like for like basis and we cannot accept any alterations. If the Goods are defective and we have been able to determine they are, we will promptly call you to arrange a suitable inspection date; 

• for a courier to collect the defective Goods from you any time between 7am – 7pm, between Monday and Friday. All you need to do is choose a day and the address you want us to pick up from in order to repair the Goods and return the repaired Goods to you, free of charge; or 
• for a courier to collect the defective Goods from you and simultaneously deliver replacement Goods of similar quality and specifications, free of charge. 

Measurement 

It is very important that the measurements you provide us with are accurate. We are sure you will understand that we cannot accept the return of Goods if the measurements you have provided to us are incorrect as we are unlikely to be able to resell them. If you would like guidance on how to take the required measurements accurately, please contact us directly and we will be happy to help. 

Limited 2 year Warranty 

All Everyday Blinds (ABN: 83651463768) goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights and remedies which may be available to the consumer under any law in relation to goods or services to which this warranty relates. 

Refund/Returns Policy 

All Everyday Blinds Pty Ltd (ABN: 83651463768) orders are custom made and manufacturing may start within 2 days of your order being confirmed.  

 

Table of Contents 

• Change My Order 
• Why Was My Order Cancelled? 
• Contact Us 

Change My Order 

 

Because we custom manufacture all our orders we are unable accept cancellations once your order has been confirmed.  

If you place an order and change your mind, please contact us immediately and we’ll do our best to stop the order being processed. In these circumstances we’ll advise you of any costs that have already been incurred in making your products. We will then refund your purchase price, less expenses incurred. 

Why Was My Order Cancelled? 

Everyday Blinds reserves the right to cancel you order if:  

• There is insufficient stock to deliver the goods ordered. 
• A pricing error or typing error has occurred due to system failure within our database or website. 
• They are required to be delivered outside of Australia. 
• One or more of the goods were listed at the incorrect price due to typographical error or an error in the pricing information made by us and/or received by us from our suppliers. 
• Notification from our supplier that a product has been discontinued 

 

If we do cancel your order, we will notify you via email and will credit your nominated account any sum deducted by us when your order was placed within 30 days. We will not be obliged to offer any additional compensation for disappointment suffered. 

Privacy Policy 

Everyday Blinds Pty Ltd (ABN: 83651463768) is committed to protecting your privacy and will only use the information collected about you lawfully. Your privacy is very important to us. Everyday Blinds only collects your personal information to allow us to supply you with goods or services.  We do not sell, trade or rent your personal information to others. 

 

We will however need to share some of your information with 3rd parties for the purpose of them performing work on our behalf such as delivering product, sending mail and emails and to process payments.  The information we provide these 3rd parties is only related to them completing the services related to your order and we do not authorize them to use that information for any other purposes 

 

As a consumer or business, you also have certain rights.  If you want to know what data we have on file, want access to that data or want to provide feedback on how we are using your personal information, please contact us via email at sales@everydayblinds.com.au   

 

Under 18 years 

Children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians. 

 

Personal Information We Collect 

We collect the following information about you: 

• Name, address, and postcode 
• Contact details (phone number/s email address) 
• Financial information (including credit/debit card and expiry date details to process payments) 
• Purchase history 

 

How We Use Your Information 

We may use your personal information: 

• To provide advice on products or services we provide 
• To charge for the products and services we provide 
• To deliver and install 
• To provide refunds and/or exchanges of goods 
• To provide promotional material and be included in events and/or competitions 
• To seek feedback for quality assurance purposes (including surveys) 
• To provide financial institutions with information related to any credit facility you seek in relation to your order 
• For product recalls 

 

We will take reasonable steps to protect the security of your personal information including both paper and electronic records. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. For example, we seek to ensure that personal information in paper form is held securely and personal information held electronically by or for us is held on secured servers in controlled facilities. 

No data transmission over the internet can be guaranteed to be secure. As a result, we cannot ensure or warrant the security of any personal information transmitted by you to us over the internet. 

 

 

Installation Information 

Your personal information will only be used to complete your order. This means your information will be provided to our installation service provider or shipping provider to ensure your product gets to you in a quick and timely manner. 

 

Contact US 

If you want more information or to talk to someone directly please call us on 1800 655 677 or email us on sales@everydayblinds.com.au